nbajji Privacy Policy
Your personal information is of the highest importance to us. This policy describes how nbajji collects, stores, and keeps your information secure.
nbajji ("we", "our", or "platform") is an online gaming and sports betting service operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the nbajji website https://nbajji.cam and all related services. By using our platform, you are considered to have given your consent to the terms described in this policy.
We believe that transparency is the foundation of trust. This policy is therefore written in plain and clear language so you can understand how your information is being used and what rights you have.
- 1. Scope of Information Collection
- 2. Methods of Information Collection
- 3. Purposes of Information Use
- 4. Information Storage and Security
- 5. Sharing Information with Third Parties
- 6. Cookies and Tracking Technologies
- 7. Privacy of Minors
- 8. Your Rights
- 9. Data Retention Policy
- 10. Policy Changes
- 11. Contact Us
1 Scope of Information Collection
When registering an account and using services on nbajji, we collect various types of information. This information is broadly divided into three categories:
A. Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Residential address
- Profile photo (optional)
B. Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history — records of deposits and withdrawals
- Bonus and promotion usage details
C. Usage and Technical Information
- IP address and device identifier (Device ID)
- Browser type, operating system, and screen resolution
- Login time, session duration, and navigation patterns
- Game play history and betting behavior
- Messages sent to customer service and chat logs
2 Methods of Information Collection
nbajji collects user information in the following ways:
Direct Collection
We collect information you provide directly to us through completing registration forms, the account verification process, carrying out transactions, and communicating with customer support.
Automatic Collection
When you visit the nbajji website, certain technical information is automatically collected through cookies, log files, web beacons, and similar technologies. This includes IP address, browser information, and details of page visits.
Collection via Third Parties
Some information may be received from identity verification services, payment processing partners, and fraud-prevention systems. In such cases, the applicable third party's privacy policy also applies to your information.
3 Purposes of Information Use
Collected information is used only for the following legitimate purposes. nbajji never sells your information or uses it for unauthorized purposes.
Account Management
Completing the registration process, verifying the account, ensuring login security, and saving your personal account settings.
Transaction Processing
Receiving deposits, processing withdrawals, distributing bonuses, and maintaining transaction records. This is essential for financial transparency.
Customer Support
Information is used to respond to your complaints and questions, resolve issues, and ensure 24/7 support in Bengali.
Service Improvement
Analyzing user behavior to improve platform performance, add new features, and enhance the user experience.
Fraud Prevention
Analyzing information to identify suspicious transactions, prevent money laundering, and protect the integrity of the platform.
Communication and Promotions
Keeping you informed about important updates, security notices, and relevant offers and promotions based on your preferences.
4 Information Storage and Security
nbajji follows industry-standard security practices to protect your information. Our server infrastructure is kept safe and secure at all times.
4.1 Encryption Technology
All your personal and financial information is kept secure using SSL (Secure Socket Layer) encryption technology. TLS encryption is ensured at every stage of data transmission, preventing unauthorized access by third parties.
4.2 Access Control
Only employees who genuinely need access to your information are permitted to view it. Every access is logged and regularly audited. All employees are trained in privacy matters and are bound by contract.
4.3 Server Security
Our servers are equipped with firewalls, intrusion detection systems, and DDoS protection. Databases are regularly backed up and a disaster recovery plan is kept active.
5 Sharing Information with Third Parties
nbajji never sells your personal information. However, specific information may be shared with trusted third parties in the following limited circumstances:
Payment Processors
Relevant financial information is shared with the applicable payment gateway to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These service providers follow their own security standards.
Identity Verification Services
As part of the account verification process, your identity information may be shared with a KYC (Know Your Customer) service provider. This is essential for fraud prevention and compliance.
Gaming Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, or Microgaming may process technical data from gaming sessions as part of their services. This data is limited to game delivery purposes.
Legal Obligations
We are obligated to provide necessary information to the relevant authorities in the case of a court order, directive from a regulatory body, or other legal process. In such cases, we will make every effort to notify you within the limits of the law.
6 Cookies and Tracking Technologies
nbajji uses cookies and similar technologies to improve the user experience. The different types of cookies are described below:
Essential Cookies
These cookies are necessary for the website to function correctly. They are used to maintain login sessions, carry out security checks, and enable basic functionality. Disabling these cookies may disrupt the service.
Functional Cookies
These cookies are used to remember your preferences, language settings, and personalized experience. They automatically apply your previous settings on your next visit.
Analytics Cookies
These cookies are used to analyze which parts of the website are used most. The data collected is aggregated and anonymous and does not identify individual users.
Cookie Management
You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the website. Detailed guidance is available in your browser's help documentation.
7 Privacy of Minors
Minor Protection Policy
nbajji never knowingly collects personal information from any person under the age of 21. Age verification is mandatory during the registration process and identity documents are checked in suspicious cases. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.
8 Your Rights
As a user of nbajji, you have the following rights over your own information:
Right to Access Information
You have the right to know what information we hold about you. Upon sending an access request, we will provide a copy of your information within 30 working days.
Right to Correct Information
If there is any discrepancy or error in the information we hold, you can request that it be corrected. You can also edit most information yourself through your account settings or by contacting customer support.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a specified period due to legal obligations, ongoing financial disputes, or fraud-prevention requirements.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted — for example, during a period when the accuracy of the information is in dispute.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used, and machine-readable format. To make this request, contact [email protected].
9 Data Retention Policy
We store your information only for as long as it is necessary or legally required. A separate retention period applies for each category of data:
Account & Identity Information
Retained for a minimum of five years while the account is active and after it is closed. This is kept for the purpose of maintaining financial records and fraud investigations.
Transaction & Financial Records
All transaction records are retained for a minimum of seven years. This is due to legal obligations and potential dispute resolution requirements.
Customer Support Communications
Chat logs and email correspondence are retained for three years from the date of communication, unless a dispute or legal process requires longer retention.
Technical Log Data
Server logs and technical data are generally deleted within 90 days to one year, unless longer retention is required for security investigations.
10 Policy Changes
Update Process
nbajji reserves the right to update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be changed. For significant changes, a notification will be sent to your registered email. Continued use of the platform after any changes will be considered your agreement to the new policy. Therefore, it is recommended that you review this policy regularly.
Previous Versions
We can provide previous versions of this policy upon request. If you need to view an older version, please contact us at [email protected].
11 Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:
For privacy-related requests, use your registered email address and clearly state the subject of your request. Additional information may be requested for identity verification.
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